Each product is printed to order, so unless there is a proven fault with the item we don’t accept returns or exchanges.
- What do I do if the product is faulty?
Whilst rare, it does occasionally happen.
Goods are classified as faulty if they are not of satisfactory quality, fit for purpose or not as described. Please note that items which are damaged due to normal wear and tear; by accident; or through misuse will not be considered faulty and Verified Fearless has the right to refuse a refund on these grounds.
If your item is faulty, please do not dispose or amend your item(s). Please contact Customer Care on firstname.lastname@example.org within 30 days of receipt along with your name, order number, and any images you can provide of the faulty item(s).
All returned items must be sent back to us unopened, unused and in their original condition. We reserve the right to refuse an exchange or refund if items are non-saleable. Please note, if 30 days have expired then unfortunately, we are unable to accept your return.
For more details on this contact us on email@example.com
In case you have received an incorrect or faulty mug, hoodie or t-shirt, you will need to provide the following for us to investigate:
- Order ID
- Pictures of the defect clearly visible
- Your comments
- We do not issue replacements for:
- Lost orders with incorrect delivery address provided by you.
- Products that were received as requested, however you wish to have another size/colour instead.
- Garments being shorter/longer than in the sizing chart, if they correspond to set tolerance.
- Lost Packages
In case the package has been lost, the first thing to do is to check whether the submitted address is 100% correct, even 1 missing letter/number can cause delivery failure. If the address is correct, please make sure to contact the local post office. In our experience we occasionally see that upon arriving at the destination city, the package is stored at the local post office and the recipient has to collect the package from there. After both of these measures have been completed, please reach out to our support team firstname.lastname@example.org and we will investigate on our end and issue a replacement if we determine that there was no error on our side or yours.